What we cover
Under our 3-year warranty, Grass Frames we will repair or replace your frame if there are faults from the manufacturing process or if the frame becomes damaged due to manufacturing fault.
Grass Frames does not cover:
- Typical wear
- Damage caused from impact and falls
- Damage caused by extreme riding
- Damage cause by shipping
- Worn finish or weathering (finishing your frame is part of normal maintenance)
- Modified frames
- All components not manufactured by Grass Frames (please let us know about any issues you are having, but the component manufacturer will be your best bet)
- Frames purchased from an authorized reseller more than 3 years ago
- Frames or bikes not bought directly from Grass Frames or an authorized retailer
Grass Frames does not assume any extraneous costs related to a claim (such as shipping).